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Frontline Supervisor: Extracurricular Activities in the Workplace

On 9 Mar 2018, in Frontline Supervisor, Finances, Workplace

Q. A group of my employees is swapping investment ideas and trading online. I don’t know if they trade with company computers, but I suspect they do. Conflicts have emerged, and I’m worried about the boundaries of this activity. Can BJC EAP help?

Frontline Supervisor: Diversity in the Workplace

On 11 Jan 2018, in Frontline Supervisor, Management, Workplace, Diversity

Q. We have a very diverse workplace, and I sometimes correct employees when I see them demonstrating poor tolerance of coworkers’ differences. I am not an expert on tolerance and bias, so can you offer some language, tips, or “phrases” helpful in educating employees?

Frontline Supervisor: Morale and Motivation

On 10 Dec 2017, in Frontline Supervisor, Management, Motivation, Workplace

Q. Some employees seem to have morale problems. My problem is that "poor morale" is a hard thing to document or describe. Is poor morale something upon which I can base a supervisor referral, or is it a symptom of something else?

Frontline Supervisor: Becoming a Better Manager

On 7 Nov 2017, in Frontline Supervisor, Management, Workplace

Q. My employees say they like me because I'm an easy boss. I think they appreciate the fact that I'm not demanding, and am more like one of them. I think they respect me more for it. Do you think I'm right?

Frontline Supervisor: Developing Talented Employees

On 11 Sep 2017, in Frontline Supervisor, Management, Workplace

Q. What traits should I look for in employees likely to become good managers someday? Are managers “born” or can people learn to become managers?

Frontline Supervisor: Anger in the Workplace

On 11 Aug 2017, in Frontline Supervisor, Workplace, anger issues

Q. My boss wants me to deal with my “anger issues” and suggested anger management classes. I admit that under pressure I sometimes act like a hothead, but isn’t my boss being an “armchair diagnostician” by saying that I have anger issues?

Frontline Supervisor: Dealing With Employees' Personal Problems

On 10 Jul 2017, in Frontline Supervisor, Management, Workplace

Q. My employee discusses many personal problems at work. One day it’s health issues, the next day it’s problems with her sister-in-law. It’s bothersome to coworkers, and I fear it could influence some to leave the company. Should I refer her to BJC EAP? Is this a performance matter.

Frontline Supervisor: Skills for New Supervisors

On 3 May 2017, in Frontline Supervisor, Management, Workplace

Q. I am a new manager and in my first job as a supervisor. What problems might I encounter early that I can prepare for now? If I feel overwhelmed, can BJC EAP help me?

Frontline Supervisor: Dealing with Referral Issues

On 5 Apr 2017, in Frontline Supervisor, Management, Workplace

Q. I was about to make a supervisor referral of my employee to BJC EAP, but before I could, he went to the program as a self-referral. This is great, but I don’t have a release signed, as I would if this was a formal referral. Should I ask him to sign one now?

Frontline Supervisor: Substance Abuse in the Workplace

On 8 Mar 2017, in Frontline Supervisor

Q. I have an employee who looks like a meth user, not unlike those before-and-after photos you can see online. I have no proof that she uses meth, but are these physical signs I can use to encourage BJC EAP self-referral?

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