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Q. I’m sympathetic to a worker with personal problems that are affecting her performance. She doesn’t want to go to BJC EAP because she says she’s “had it with therapy.” I know I can’t force her to go. Isn’t it better to respect her wishes?

Q. Some employees seem to have morale problems. My problem is that "poor morale" is a hard thing to document or describe. Is poor morale something upon which I can base a supervisor referral, or is it a symptom of something else? 
 

Q. My organization will lose nearly 15 percent of its employees in a planned downsizing this year. Should I anticipate that productivity will be negatively affected, and if so, is there anything I can do about it? Will employees simply not care about productivity this year?

Q. My employee discusses many personal problems at work. One day it’s health issues, the next day it’s problems with her sister-in-law. It’s bothersome to coworkers, and I fear it could influence some to leave the company. Should I refer her to BJC EAP? Is this a performance matter.

Q.  I am a new manager and in my first job as a supervisor. What problems might I encounter early that I can prepare for now? If I feel overwhelmed, can BJC EAP help me?